HIC Global Solutions
About the Company
HIC Global Solutions, established in 2015, specializes in Salesforce consultancy, serving clients across industries such as IT, retail, nonprofits, and education. Headquartered in India, it has expanded to the US, UK, and Canada, boasting a strong reputation for exceeding customer expectations. The company offers agile CRM solutions, ensuring businesses can maximize Salesforce’s potential. HIC has achieved significant milestones, including delivering over 200 Salesforce projects and earning $8M in annual revenue.
HIC caters to a diverse client base, including SMBs and large enterprises, emphasizing customer care and scalable solutions. The company's success stems from its partnership with Salesforce, referrals, and consistent client satisfaction. Its unique approach to combining technology and client-focused strategies sets it apart in the competitive CRM space.
Idea Behind Company
Piyush Singhal’s technology background and entrepreneurial spirit inspired HIC Global Solutions. His prior ventures, such as Plan B Projects and a data processing company, laid the groundwork for his interest in community-driven solutions. A deep admiration for Salesforce’s capabilities and CEO Marc Benioff's vision motivated Singhal to specialize in Salesforce consultancy.
Singhal identified gaps in how businesses utilized CRM systems and saw an opportunity to offer tailored solutions. The decision to focus solely on Salesforce was driven by its potential to cater to businesses of all sizes and industries. The company’s mission also includes contributing to the community through CSR initiatives, reflecting Singhal’s philanthropic values.
Creating the Company
HIC Global Solutions started modestly, with four co-founders operating from a small apartment. Each founder took on multiple roles, handling development, HR, finance, and technology. The team initially struggled with financial challenges, relying on borrowed resources and a $10K startup budget.
The company's breakthrough came with its first US client, which cemented its focus on Salesforce solutions. This initial success led to steady growth, allowing HIC to hire talented individuals and build a dedicated team. Early customer feedback and community support played pivotal roles in the company’s evolution.
Launching the Business
The launch of HIC Global Solutions was unconventional, characterized by a small but determined team operating without a formal setup. The founders focused on addressing customer needs that were often overlooked in the Salesforce industry. They built their reputation on word-of-mouth referrals and strategic partnerships with Salesforce.
HIC Global Solutions thrived by filling gaps in the CRM market, emphasizing customer-first and employee-centric approaches. The company’s ability to adapt to customer requirements and provide personalized solutions helped it establish a strong foothold in the competitive consultancy market.
Earnings
HIC Global Solutions generates $8M in annual revenue, with over 60% of its customers coming through Salesforce partnerships and referrals. The rest are acquired through marketing efforts, including SEO, social media, and blog posts. The company’s initial financial struggles transitioned into profitability within a year, driven by its dedication to quality service and innovation.
Today, HIC boasts a global presence, a talented team, and multiple successful apps in the Salesforce ecosystem. The company’s continued focus on customer growth and satisfaction ensures a consistent flow of business and opportunities for expansion.
